FAQ

 

 

 

01

HOW DO I RETURN AN ITEM?

 

  • Send an email to enquiries@allaboutthebeach.com (within 24 hours of receiving your item) telling us you want to return your item(s). State which items you want to return and the reason why.
  • Wait for our response with the return address.
  • Once you have our message, mail back the item(s) within 7 days back in their original condition*

 

 

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Once we receive your return, we will process your return immediately and send you an email confirmation.  Please use a 'Signed for' service as we can only refund items which are returned to us. 

 

* Original Condition: The items must be unused, unworn, fitted with the original tags and packaging and with no markings or any type of damage. Items must be returned in the condition they were recieved in otherwise refunds & exchanges cannot be enforced. Swimwear returns will not be accepted if the hygienic protection label has been removed. Please use a tracking number on all returns/ exchanges, we can only refund/ exchange for goods we receive that fit our terms. Sale items: are not exchangable and there are no refunds on sale items.

Swimwear returns will not be accepted if the hygienic protection label has been removed.

 
 
 

 

 

 

02

HOW DO I EXCHANGE AN ITEM?

 

Your item doesn't fit? It just doesn't suit you? Well if this is the case, we will happily provide an exchange just follow the ' 3 Easy Steps To Return' but:

  • Send an email to us enquiries@allaboutthebeach.com (within 24 hours of receiving your item) telling us you want to exchange your item(s), tell us what items you would like to exchange for. If the other items you want are more expensive you will be billed the difference and if they are less expensive you will be refunded the difference.
  • Wait for our response with the return address.
  • Once you have our message, mail back the item(s) within 7 days back in their original condition* with a piece of paper telling us your name & the items you would like to exchange for.

Once we receive the returns, we will send out your other items and send you a confirmation email.

 

CAN I REFUND A SALE ITEM?

 

Sale items; the same terms to the above apply however we will only exchange or give store credit for returns.


 

WHAT CANNOT BE RETURNED?

Due to health and hygiene reasons pierced earrings cannot be returned.

 

 


 

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05

 
HOW LONG WILL MY DELIVERY TAKE?
We aim to deliver all items within 3 days to the UK. Other countries may be slightly longer please allow upto 2 weeks. For more Information  please use our Contact form

Delivery

06


 
 
WHAT HAPPENS IF MY ORDER GETS LOST?

 

If unfortunately this happens, we will investigate with our couriers. Please allow upto 2 weeks for this, we will then either send out another item or reinburse you. Please Contact us either via email or our contact form.

07

 
DO YOU SHIP INTERNATIONALLY?

Yes we ship all over the world!

 


 
 

Payment


 

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09

 

SOMETHING I PURCHASED IS NOW ON SALE CAN I RECIEVE A PRICE ADJUSTMENT?

 

Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustments.


 

IS MY PAYMENT SAFE?

Yes, we use Skrill. Skrill meets the highest standards of the Payments Card Industry Data Security Standards (PCI-DSS Level 1). We do not hold your card details. We also use paypal so your payment is always protected.

 

 

Careers


 
 

Are you Hiring?

Yes we are, we are always on the look out for the most talented creatives to join our team. If you think your the best at what you do, we would love to hear from you.

 

We are currently recruiting for the following roles:

 

*Sales Associates

*PR Officier (Experience is a must!)

 

If you think you could fill any of these roles please email enquiries@allaboutthebeach.com clearly write in the subject heading which vacancy you are applying for.

 

Only successful candidiates will be contacted.

 

 

Do you offer work experience ?

Yes drop us an email enquiries@allaboutthebeach.com

 

 

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